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More Robust 2013?

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Now that the holidays are over and January is well underway, it’s time to look at what happened in 2012 and what is being anticipated for 2013. We’re starting to receive year-end data so I’ll share some from the Global Business Travel Association. >>

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Colorado Reps Attend First CGMP Congress

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The Society of Government Meeting Professionals (SGMP) held its first-ever CGMP Congress in Washington, D.C., in November. In order to take part, attendees were required to be among the nearly 800 members who hold the Certified Government Meeting Professional (CGMP) designation, which has been available for eight years. >>

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Naughty or Nice?

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Generally, smart companies try to stay on their best behavior all year long but during the holiday season, providing great service is even more critical than usual stresses Ron Kaufman, author of the New York Times bestseller “Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet.” Much like Santa, customers have their own naughty or nice list, and Kaufman recently shared a few tips.


To Stay on the Nice List
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Bees & Books

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The Brown Palace Hotel & Spa in downtown Denver has raised the bar on the urban bee movement with the introduction of a number of innovative offerings that incorporate honey from its own bee colonies. From new signature products and honey treatments in the spa to inventive cocktails, sweet recipes (think honey buttermilk biscuits and honey chocolate crème brûlée), handcrafted beer made by Wynkoop Brewing Company and one-of-a-kind bourbon created by Breckenridge Distillery, the hotel is having some royal fun.

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Jam-Packed Denver Itinerary

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I recently spent a few days in Denver attending meetings and events and checking out new spaces, places, exhibitions and events. >>

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DMC Trivia

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One thing about this job is that I’m always learning something new. I’ve used the term destination management company (DMC) hundreds times, found it a little hard to understand when new to the industry, and never considered its origins. During the IMEX America tradeshow in Las Vegas earlier this month, there was a press conference announcing the 40th anniversary of the concept of “destination management.” >>

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Western Slope Wandering

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Ever played six golf courses in three days? I had that unique opportunity last week while exploring Grand Junction, Palisade, Delta County and Montrose. There is a lot of great golf within this stretch of Colorado’s Western Slope, and two of the courses we played, Bridges Golf Course & Country Club in Montrose and Redlands Mesa in Grand Junction, have meeting and event space that is worthy of consideration, including great outdoor patios.

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Hotel Prices Up

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After the economy started taking a hit the last quarter of 2008, its seemed like much in the hotel industry was put on hold. I didn’t envy properties in their efforts to hunker down and weather the storm, trying to figure out how to handle rates and RFPs in this new paradigm. Over the past year or so, I’ve again been receiving a fair amount of news about hotel renovations and new construction in Colorado, so it feels like optimism is returning.

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