With nearly 20 years of hotel and resort industry experience, Jess Johnson’s appointment to director of sales at Cheyenne Mountain Colorado Springs, A Dolce Resort comes at a key point in the resort’s history.
“I am truly looking forward to being a part of the transformation and the reimaging of this amazing, iconic Colorado Springs resort,” exclaimed Johnson. “We plan to spend over $13 million on the property, raise the bar from an experience standpoint with the Dolce Brand, and provide our customers with a new level of experience.”
Scott Marn, managing director, appointed Johnson to the new role.
“As 2018 gets underway, we are excited to have Jess at the helm of our sales and marketing efforts,” said Marn. This is going to be an exciting year for our resort and I look forward to working with him to challenge the hospitality status quo and help us create a truly inspired destination for both leisure and group travel.”
Johnson will be responsible for the resort’s sales and marketing efforts, while transforming the asset from independent to the Dolce brand.
“The goal is to provide a strong foundation of new culture, an amazing new product, and provide phenomenal guest experiences, while implementing the unique culture that Dolce will be able to provide,” said Johnson. “At Dolce, implement a unique approach to the art of hospitality by taking seemingly normal moments and experiences and turning them into extraordinary ones…From creative and exceptional events to our inspiring and stunning location, our unique point of view is bound to inspire.”
Prior to this promotion, Johnson’s career included opportunities at Sheraton Bay Point Resort, Hotel Van Zandt - A Kimpton Hotel, Horseshoe Bay Resort, Sheraton Nashville Downtown and Marriott at Vanderbilt University.
Johnson has also been a part of many excellent teams and projects over his career.
“I was part of the number one ranked JW Marriott Starr Pass in Tucson, AZ, and I reopened the $250-million-dollar renovated Gaylord Opryland in Nashville, TN,” said Johnson. “I also had the privilege to lead the sales and marketing efforts of the rebranding and reopening of the Sheraton Bay Point Resort after a $35 million dollar renovation, which won Marriott’s Renovation Excellence award.”
When asked what Johnson enjoys most about his industry, he replied, “I enjoy the associates and providing our guests with a one of a kind experience.”
Johnson believes if his leadership team takes care of one another, they will take care of their guests.
“This, in turn, will create an opportunity to surprise and delight our customers and create raving fans that will come back time and time again and share their experiences with everyone,” said Johnson.
Johnson loves to see organic reactions from his costumers after his associate have gone above and beyond to provide a one-of-a-kind experience.