• Q&A: Teresa McNamara-Worcester and Amy Healy, HGI Denver Union Station

     
    POSTED June 28, 2019
     
  • Q&A: Teresa McNamara-Worcester and Amy Healy, HGI Denver Union Station

     
    POSTED June 28, 2019
     

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Teresa McNamara-Worcester and Amy Healy were recently appointed director of sales and marketing and general manager of Hilton Garden Inn Denver Union Station.

1. What are you looking forward to the most in your new role? 

Teresa McNamara-Worcester: I look forward to ensuring the hotel is successful, that guests are surprised and delighted, and knowing that I made a difference.

Amy Healy: Getting to see the discovery, the ah-ha moment that guests have when they realize that we are an HGI with the look and feel of a full-service hotel is something that I can’t wait for. I love being in LoDo, introducing our little retrofitted neighborhood to guests is indeed a treat!

2. How do you think past experiences have prepared you for this role? 

TMW: Supporting hotels from a corporate level to open hotels and also having worked on property at multiple hotel types have prepared me for a new opening experience.

AH: I have been in the downtown market over five years now. I have gotten to see the rapid growth and redevelopment. I know this city, and I simply love it. I have watched Denver go from a city to a DESTINATION. It is exciting. I have opened/transitioned/renovated about 10 hotels in my career, most with the same company – there is nothing like the challenge of opening a hotel!

3. How did you get into the industry? 

TMW: My grandmother suggested I look into hospitality industry rather than psychology as a major. They are very much intertwined, and after receiving a scholarship for pursuing the hospitality field, I was hooked.

AH: I stumbled in. I have a theater degree. I moved to New York with Broadway dreams. My NY roommate worked at a hotel on Central Park South. She said that they were always looking for actors, models, theater people to work at the front desk. Once I started, I found myself wanting to work more and audition less. If hospitality is in your blood, you simply can’t shake it. I stayed at that hotel, promoted up and opened a 1,000-room property in NYC. I’ve never looked back!

4. What are you hoping to achieve in your new role? 

TMW: Setting my team up for success which will then ensure a successful hotel.

AH: I am hoping that guests get to see just how amazing Denver is through our team, our food and our culture. We are one city to be reckoned with! Our hotel exudes Denver. We wouldn’t have it any other way.

5. What do you enjoy most about the industry? 

TMW: Every day is different. More than anything, I love the opportunities I have to make a difference in someone’s day.

AH: No matter the number of years in, the company, the brand, the hotel… you never have the same day twice in this business. The energy, pace and passion of those around me have always helped fuel my passion.

Gary Gill, telephone operator for The Broadmoor, earns the Heart of Hospitality award from The Above and Beyond Foundation.

1. How do you go above and beyond?

Our guests have a high expectation of service from The Broadmoor. Every team member strives to exceed that expectation; but, as I found out early on, the small things matter just as well.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Rodney Herwerth was recently hired as the executive chef of The Brown Palace Hotel and Spa.

 

These interviews are part of a series that highlights new hires within the industry. Have you recently started a new role or do you know someone who has? Submit your ideas to kassidy.tarala@tigeroak.com.

Daron Linton and Alicia Perras were recently hired as meeting architects for Kinsley Meetings in Littleton, Colorado.

1. What are you looking forward to the most in your new role?