Global Spectrum, the facility managers of Historic Boardwalk Hall and the Atlantic City Convention Center, revealed increased progress for both venues during the organization’s first full year of management.

According to Fran Rodowicz, general manager, the company increased the amount of activity, created new affordable labor agreements, improve the technology infrastructure, raised customer service scores and more. Global Spectrum took over the facilities, owned by Casino Reinvestment Development Authority on Jan. 1, 2014.  

“By collaborating with our client CRDA—and local partners ACA and Meet AC—we were able to increase business for both venues and for the Atlantic City region,” says Rodowicz.

Highlights of the company’s first year include:

  • An increase in business at both facilities
  • New labor agreements with unions
  • Smart City, Global Spectrum’s partner, introduced technology and communications that improved the facilities’ infrastructure
  • Improved customer service scores
  • Raised money for nonprofits within the community
  • Created a new website
  • Increased group sales by 101 percent
  • Reached a client return rate of 65 percent.

Global Spectrum is expected to host more concerts at Boardwalk Hall during the first quarter of 2015 than in any other year sine the renovation in 2002.

“We are certainly very pleased with the professionalism, expertise and impressive results that Global Spectrum has produced for us this year,” says John Palmieri, CRDA executive director.  “I am excited for all of the wonderful events that are coming to Atlantic City in 2015 as our partners at Global Spectrum continue to market our two state-of-the-art facilities.”

On Nov. 1, global hospitality group, Benchmark added Manor Vail Lodge to its Colorado portfolio. Established in 1965 and situated at the base of Vail Mountain’s Golden Peak, its location offers picturesque views, yet is within walking distance from the ski slopes, shops and restaurants, giving guests the perfect mix of fun and relaxation.

 

To welcome the holiday season, The Brown Palace Hotel & Spa in Denver hosted its 32nd Annual Champagne Cascade on Nov. 24. The champagne cascade is a two-story pyramid made up of 6,000 glasses.

 

Tru by Hilton and Home2 Suites by Hilton have joined forces at their new dual-branded property in Downtown Denver. Tru by Hilton Denver Downtown Convention Center and Home2 Suites by Hilton Denver Downtown Convention Center opened November 1 with creative packages and incentives for visitors and locals alike. Located at 801 15th Street,